Faculty members are inundated with messages from students trying to reach them. They are overwhelmed trying to manage both voice and email messages. Many, in fact, simply choose not to set up their voice mail systems. With EVM, the faculty member no longer has to check multiple places for messages since they will all be sent to the email inbox"

Marie Shero
SUNY Geneseo

Mutare Support

All Mutare Software applications include 90 days of customer support during normal business hours. Application support can be extended past the 90-day warranty period with upgraded support services through the purchase of an annual Mutare Customer Support Agreement (CSA).

Every single Mutare Software application is managed by a dedicated Project Manager. Your best support option is to contact your Project Manager directly. If you cannot reach your Project Manager, or it is not during business hours, use the following support options:

Dial 847.496.9000 and select option 2. An automated system will ask for your call-back number and ask you to record a message describing the nature of the issue. A Mutare professional will diagnose the source of the problem and guide you through corrective actions or, if the issue is outside the application environment, will help you identify the most appropriate path to follow for resolution.

support@mutare.com
Be sure to include a detailed description of the problem. A Mutare professional will analyze and suggest corrective action via return email. The email account is monitored during normal business hours only. Use the Phone Support number for after-hour emergency requests (customers without a CSA will receive response on the following business day).