Our users rely heavily on Mutare's EVM for unified messaging. We've never deployed an application so simple, yet so powerful"

Kris Bremer
Keys Energy

Mailbox Escalation/Message Monitor

As improved efficiency becomes increasingly critical to Call Center goals, Mutare Software has stepped up with a pair of tools, sophisticated in design but simple to operate, that gives administrators the information they need to promote maximum efficiency with the resources at hand. Mailbox Escalation sends notification of waiting voicemail messages to assigned addresses in a pre-designed pattern, ending the escalating once the message is played. Message Monitor takes the process a step further, gathering information from the waiting messages, such as mailbox/extension, time message was left and played, and length of message. The resulting database can be used to run a variety of evaluative reports to help administrators better manage call center operations.

Know that important message will be heard in a timely manner, even when primary agents are unavailable
Reduce need for on-site after-hour or weekend staffing

Gives administrators relevant data that can be used to:

Create reports for call center operations evaluation
Track call patterns/peak loads
Measure actual performance against service level commitments

Windows 2003/2008 server
Remote access to your server for installation and support

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