If we had an issue, Mutare did whatever it took to find a solution, even if it required contacting other third party vendors to coordinate on our behalf. That's something you just don't see much with a lot of providers."

Mike Konopka
Crystal Rock

Mutare Customer Service Agreement (CSA)

Mutare customers may choose to extend and upgrade support services beyond the normal 90-day warranty period with the purchase of an annual Mutare Customer Support Agreement (CSA). In addition to priority access to Mutare's troubleshooting experts, CSA customers receive the following services and benefits:

Changes to application at no additional charge (when requiring less than two hours).
20% discount off Mutare's normal rates for work beyond the above two hour minor change parameter.
Free Mutare application upgrades.
Overview and status reporting, from problem identification through resolution, of issues requiring Pronexus support.

Customers may choose between two levels of CSA support:

Mutare 8 x 5 Support - Services provided from 8:00 a.m.-5:00 p.m. CST, Monday-Friday. A Mutare professional will respond within two coverage hours of a problem report, and corrective action begins that same day.

Mutare 24 x 7 Support - Priority status response and services provided around the clock, seven days a week.

For Mutare Customer Service Agreement full terms and conditions, click here.

Contact David Porwancher at 847.496.9005 or dporwancher@mutare.com for a CSA quote.